Find answers to common questions about Dmeals digital menu platform.
Getting started is easy! Simply fill out the contact form on our homepage, and our team will reach out within 24 hours. We'll help you set up your account, upload your menu items, customize the design, and generate QR codes. The entire process typically takes less than 30 minutes for basic setup.
No technical knowledge required! Our platform is designed to be user-friendly. If you can use WhatsApp, you can use Dmeals. Our dashboard is intuitive, and we provide step-by-step guidance. Plus, our support team is always available to help.
Basic setup can be completed in under 30 minutes. For restaurants with larger menus (100+ items), it may take 1-2 hours. Our team can also do the complete setup for you as part of our onboarding service.
Yes! That's the beauty of Dmeals. Customers simply scan the QR code with their phone camera, and the menu opens in their browser. No app download required. It works on any smartphone — Android, iPhone, or any other device with a camera.
Absolutely! Changes you make in the dashboard reflect instantly across all QR codes. You can update prices, add new items, remove items that are out of stock, or change images — all in real-time. No reprinting needed!
You can create offers with various conditions: time-based (happy hours), day-specific (weekend specials), percentage discounts, flat amount off, or buy-one-get-one deals. Offers can be set to auto-appear and disappear based on your schedule. Customers see active offers highlighted on the menu.
Yes! Our Starter plan is completely free forever. You get 1 restaurant, up to 30 dishes, QR code menu, and veg/non-veg tags. No credit card required, no hidden charges. It's perfect for small restaurants or those who want to try before upgrading.
Yes, absolutely! There are no lock-in contracts. You can cancel your subscription at any time from your dashboard. Your account remains active until the end of your current billing period. We also offer a 30-day money-back guarantee.
We accept all major payment methods including UPI (GPay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking, and bank transfers. For Enterprise plans, we can also arrange invoice-based billing with NET 30 terms.
The menu requires an internet connection to load initially. However, once loaded, a cached version remains available offline for a limited time. For areas with poor connectivity, we recommend using larger QR codes and ensuring good WiFi coverage in the restaurant.
We provide multiple QR code formats optimized for different scanning conditions. If scanning fails, the QR code also contains a short URL that customers can type manually. We also provide NFC tags as an alternative for premium plans.
Absolutely. We use SSL encryption, secure cloud hosting, and follow industry best practices for data security. Your data is backed up daily, and we comply with Indian data protection regulations. We never share your data with third parties.
You can reach us through multiple channels: WhatsApp (fastest response), email at support@dmeals.in, or through the contact form on our website. Pro and Enterprise plans get priority support with guaranteed response times.
Yes! We provide video tutorials, written guides, and live onboarding sessions. For Enterprise customers, we offer in-person training and dedicated account managers who ensure your team is fully comfortable with the platform.
We love feedback! You can suggest features through our support channels. We regularly update the platform based on customer feedback. For Enterprise customers, we can build custom features as part of your plan.
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